Privacy Policy

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Residential address
• Profile photo
• Date of birth
• Government-issued identification documents (Aadhaar Card, PAN Card, Driving License, etc.)
• Emergency contact details

B. Vehicle & Booking Information

• Vehicle preferences
• Rental history
• Pickup and drop locations
• Booking details
• Payment transaction information

C. Device & Technical Information

• Device type
• Operating system
• App version
• IP address
• Browser type
• Mobile network information
• Crash logs and diagnostics

D. Location Information

We may collect real-time or approximate location data for:

• Vehicle tracking
• Pickup/drop services
• Fraud prevention
• Service optimization

You may disable location access through your device settings; however, some features may not function properly.

E. Payment Information

Payments are processed through secure third-party payment gateways. We do not store complete debit/credit card information on our servers.

2. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Verify identity and eligibility
• Process bookings and payments
• Provide customer support
• Improve platform performance
• Send booking updates and notifications
• Detect fraud and unauthorized activities
• Comply with legal obligations
• Conduct analytics and internal research
• Offer promotions, discounts, and marketing communications

3. Sharing of Information

We may share information with:

A. Service Providers

Third-party vendors assisting with:

• Payment processing
• SMS/email services
• Cloud hosting
• Customer support
• Analytics

B. Vehicle Owners / Partners

Relevant booking and contact information may be shared with vehicle providers or partners for service fulfillment.

C. Legal Authorities

We may disclose information if required:

• By law
• Under court orders
• For fraud investigations
• To protect legal rights and public safety

D. Business Transfers

In case of merger, acquisition, restructuring, or sale of business assets, user information may be transferred.

4. Data Retention

We retain your information as long as necessary for:

• Providing services
• Legal compliance
• Resolving disputes
• Fraud prevention
• Internal business purposes

We may retain certain records even after account deletion if legally required.

5. Data Security

We implement reasonable technical, administrative, and organizational security measures to protect your data against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure

However, no digital platform or internet transmission is completely secure, and we cannot guarantee absolute security.

6. User Rights

Subject to applicable law, users may:

• Access their personal data
• Request correction of inaccurate information
• Request deletion of account/data
• Withdraw marketing consent
• Request account deactivation

For such requests, contact us using the details below.

7. Cookies & Tracking Technologies

We may use cookies, SDKs, analytics tools, and similar technologies to:

• Improve user experience
• Analyze traffic and usage behavior
• Remember preferences
• Enable app functionality

Third-party analytics providers may also collect anonymized usage information.

8. Third-Party Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

9. Children's Privacy

WheeloRent services are intended only for users above 18 years of age. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on the Platform with revised effective dates.

Continued use of the Platform after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions regarding this Privacy Policy, contact:

• WheeloRent
• Website: https://www.wheelorent.in
• Email: info.wheelorent@gmail.com
• Address: Bhilai, Chhattisgarh – 490020